Privacy Policy

PRIVACY POLICY

Hotspot Senior Homes

At Hotspot Senior Homes, we value the privacy, dignity, and trust of our residents, applicants, landlords, partners, donors, website visitors, and community members. This Privacy Policy explains how we collect, use, protect, and disclose personal information through our housing programs, supportive services, website, applications, and business operations.

By accessing our services, website, forms, or programs, you acknowledge and agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Hotspot Senior Homes may collect personal information necessary to provide housing opportunities, supportive services, and organizational operations, including but not limited to:

Personal Identification Information

Full name
Date of birth
Mailing address
Email address
Phone number
Government-issued identification (when required)
Emergency contact information

Housing & Program Information

Housing applications
Veteran status verification (if applicable)
Employment or income verification
Rental history
Background screening information (where legally permitted)
Program eligibility information

Financial Information

Payment records
Rental payment history
Funding assistance documentation
Banking/payment processing information (when applicable)

Website & Technical Information

When visiting our website, we may collect:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

2. How We Use Your Information

Hotspot Senior Homes may use collected information for legitimate business and operational purposes, including:

Processing housing applications
Determining program eligibility
Coordinating supportive services
Managing residency and occupancy
Communicating updates and notices
Processing payments and billing
Improving our services and website functionality
Maintaining safety and program compliance
Complying with applicable laws and regulations

We only collect information reasonably necessary to operate our programs and services.

3. Information Sharing & Disclosure

Hotspot Senior Homes does not sell personal information.

We may share information only when necessary and permitted by law, including:

Service Providers

With trusted third-party providers assisting with:

Payment processing
Background screening
Technology systems
Administrative support

Housing & Landlord Coordination

Limited information may be shared with property owners, landlords, leasing agents, or housing partners as necessary for housing placement and tenancy matters.

Legal Requirements

We may disclose information if required by:

Court order
Legal subpoena
Government regulation
Safety concerns
Fraud prevention efforts

4. Confidentiality of Resident Information

We recognize that many individuals we serve, including veterans and seniors, may have sensitive personal circumstances. Hotspot Senior Homes takes reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, misuse, loss, or disclosure.

However, no electronic transmission or storage system can be guaranteed 100% secure.

5. Cookies & Website Tracking

If our website uses cookies, they may help:

Improve website performance
Understand visitor activity
Enhance user experience
Improve marketing effectiveness

Users may disable cookies through browser settings.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain communications
Request limitations on certain data uses

Requests may be submitted using the contact information below.

7. Data Retention

Hotspot Senior Homesretains personal information only as long as reasonably necessary for:

Housing administration
Program participation
Legal compliance
Financial recordkeeping
Dispute resolution

8. Third-Party Links

Our website or materials may contain links to third-party resources. True Fast Enterprises is not responsible for the privacy practices of external websites or organizations.

9. Children's Privacy

Hotspot Senior Homes services are not intended for children under the age of 13 unless part of an approved family-support program or otherwise permitted by law.

10. Changes to This Privacy Policy

Hotspot Senior Homes reserves the right to update or revise this Privacy Policy at any time. Updated versions will be posted with a revised effective date.

11. Contact Us

For questions about this Privacy Policy or how information is handled, contact:

Hotspot Senior Homes
Founder & CEO: Faith Peterkin
Email: Fpeterkin3@gmail.com
Phone: 1-615-482-0257

Disclaimer: This Privacy Policy is intended as a general business policy template and should be reviewed by a licensed attorney to ensure compliance with applicable federal, state, and local laws, including privacy and housing regulations in Tennesee